Contact the team
Email support@postly.ai with the action you were trying to complete and any visible error. Never send passwords, authorization tokens, or payment details.
Connection trouble
Check that you are signed into the intended account and workspace. A store must match its verified installation; connecting a different store will not resolve an identity mismatch.
Billing questions
Shoppyn app charges for Shopify-acquired merchants are approved and managed through Shopify. Contact support before creating another subscription if the current status is unclear.